Misc. Questions

How do I access the template I purchased?
If you just purchased your template from ETSY or our website please follow these steps to access your template: Step 1) Check your email that you ...
Sat, 3 Nov, 2018 at 1:56 AM
I forgot or don't have access to the email account that I purchased my template with.
If you forgot the email you purchased with or don't have access to it follow these steps: In addition at this time we cannot change the email addres...
Wed, 5 Dec, 2018 at 12:13 AM
Help I forgot my password for my corjl account.
Follow the steps in this video to recover your password for your corjl account.
Sat, 3 Nov, 2018 at 1:53 AM
My jpg download doesn't include all the template files.
When downloading your template as a jpg, if it has a front and back or multiple pages, you will need to download each page separately.  It won't downloa...
Tue, 6 Nov, 2018 at 12:39 AM
All I am receiving from Etsy is an instructions pdf not the actual item I ordered/purchased? What am I missing? What am I doing wrong?
1. You should have received a second email from Corjl, our online editing software to download the type of file and edit that the way you’d like!  2. U...
Wed, 14 Nov, 2018 at 1:45 AM
I checked my spam and junk folders but I still do not see my Corjl email?
You can actually go directly to Corjl.com and use your email address and your ETSY order number to login and access that immediately! 
Wed, 14 Nov, 2018 at 1:46 AM
Help! I’ve ordered something from you before so how do I access that again? Or how do i access my new template?
Visit Corjl.com and login to the original account you created, and click "orders" in the top right corner of the page and select the template you w...
Wed, 14 Nov, 2018 at 1:49 AM
How Do I Access Previously Purchased Templates or Designs?
Accessing a previous order is super simple!  Follow the steps below to access any of the templates you have previously ordered. Mobile Phone or Tablet: ...
Sat, 17 Nov, 2018 at 10:11 PM
I can see my template, but all of the words are jumbled and on top of each other.
When you log in and access your template, if it does not look like the product listing image, simply change the internet browser.   The BEST internet br...
Mon, 3 Dec, 2018 at 6:31 PM
When I download my template there are random dots, or multiple text boxes or other errors that weren't there before.
When you download your template if it does not look like the template you saved and created, simply change the internet browser you are using.   The BES...
Mon, 3 Dec, 2018 at 6:38 PM